Financial Conduct & Regulation Agency © is an independent, self-regulatory organization with the ability to provide dispute resolution services. Financial Conduct & Regulation Agency is not regulated by or registered with as an EDR body in any jurisdiction.
The Members of Financial Conduct & Regulation Agency are individuals, companies, and organizations that operate in the Financial Services Industry and who agree to be bound by the Financial Conduct & Regulation Agency rules.
The main objectives of Financial Conduct & Regulation Agency are to:
The assets and income of Financial Conduct & Regulation Agency are used only for the purposes of the functioning (including for the purposes of creating the Compensation Fund), and no part will be directly or indirectly distributed among its Members.
Financial Conduct & Regulation Agency will use a part of its assets and earnings to establish a compensation fund that will act as an insurance policy for Claimants. This fund is kept in a separate bank account. The Compensation Fund is funded by deducting a certain percentage of the monthly membership fees. The compensation fund will only cover fees up to its current limit of monetary compensation per applicant.
The amount of the current limit of monetary compensation can be changed at any time. Financial Conduct & Regulation Agency will post any changes to the monetary compensation limit on the website.
Funds from the Compensation Fund can be used by the Financial Conduct & Regulation Agency to satisfy the complainant only if the member refuses to comply with the decision of the Committee. The Compensation Fund is the property of the Financial Conduct & Regulation Agency and no member is entitled to any part of the Compensation Fund for any reason, including termination of the membership of that member.
If the Compensation Fund does not have sufficient funds to cover multiple Complaints against a member or members, the Financial Conduct & Regulation Agency reserves the right to distribute the Compensation Fund as it sees fit based on the Complaints filed.
To become our member and get certified, a potential broker-member must have worked in the financial services industry for at least 3 years.
If the applicant has worked for less than 3 years, the Financial Conduct & Regulation Agency reserves the right to require at least two professional references from a shareholder, director, senior executive, or similar officer of a firm or financial services firm that have been in business for more than 3 years.
Financial Conduct & Regulation Agency also reserves the right to provide subcategories of memberships with varying pricing and payment requirements, which may, among other things, depend on the number of Complaints pending against such a member and other services.
Financial Conduct & Regulation Agency may impose financial requirements for all or any types of membership, such requirements will be announced by posting a notice on our website.
Financial Conduct & Regulation Agency may introduce reporting requirements for all or any types of membership, such requirements will be announced by posting a notice on our website.
Financial Conduct & Regulation Agencywill deal with a Complaint by calling the independent financial Committee if, in relation to a Financial Service provided by a Member, such Member has:
As a condition of the effectiveness of a Member’s membership, each Member must amend the dispute resolution or any similar clause in their contracts with clients to enable the Client to file a Complaint with the Financial Conduct & Regulation Agency against such Member.
Financial Conduct & Regulation Agency believes that disaster recovery and business continuity issues are of the utmost importance, and merchant technology vendors must take a proactive approach to ensure they have an adequate disaster recovery plan.
Disaster recovery and business continuity plan must contain the following information:
Financial Conduct & Regulation Agency reserves the right, at its discretion, to conduct an annual audit of the Participant to verify that the Participant complies with these Rules.
Each member agrees to cooperate with the Financial Conduct & Regulation Agency if Financial Conduct & Regulation Agency initiates such an audit, provides Financial Conduct & Regulation Agency with full access to its premises and employees, and immediately upon request, Financial Conduct & Regulation Agency will provide Financial Conduct & Regulation Agency with any documents and information necessary for Financial Conduct & Regulation Agency to conduct an audit.
The decision-making process and management of the Financial Conduct & Regulation Agency are independent of its members.
Dispute Resolution Committee and staff of the Financial Conduct & Regulation Agency:
The Board is responsible for overseeing the Dispute Resolution Committee, ensuring independent decision making by the Dispute Resolution Committee and Financial Conduct & Regulation Agency staff, and maintaining the independence of Financial Conduct & Regulation Agency and its dispute resolution process.
To ensure that Financial Conduct & Regulation Agency is and is perceived to be independent, the Council does not include Members’ representatives on the Dispute Resolution Committee.
Only Financial Conduct & Regulation Agency has the right to appoint a Dispute Resolution Committee. The Dispute Resolution Committee is the only body that can:
The Dispute Resolution Committee has the powers, functions, and responsibilities provided for by these Rules, as well as from time to time assigned and delegated by the Board.
Once a complaint is received, the Financial Conduct & Regulation Agency team has to ensure that the complainant contacted our broker Member first, and the issue is going through the IDR (Internal Dispute Resolution) process.
The IDR Procedure requires a broker to give a proper and detailed response to a complaint as soon as possible but must be within 10 business days.
If the customer has been through the broker’s IDR Procedure and is not satisfied with the outcome, they are entitled to make a formal complaint to the Financial Conduct & Regulation Agency.
